Website Privacy Policy

Thank you for visiting our website and reviewing our website privacy policy (this policy applies to www.ncua.gov, www.MyCreditUnion.gov, and the Spanish versions of the sites).

Our website privacy policy is:

  • You do not have to give us personal information to visit our websites.
  • Our websites automatically collect non-personal information about our website visitors.
  • We do not use cookies on our websites.
  • We will not disclose, give, sell, or transfer any information about our website visitors, unless required to do so by law.

Below is more detailed information about aspects of our website privacy policy. If you have any questions about the NCUA’s privacy practices, please email privacy@ncua.gov.

Personal Information Voluntarily Given to the NCUA

Submitting personal information (name, address, telephone number, email address, etc.) is voluntary and is not required to access information on our website. However, you may choose to provide the NCUA with personal information -- for example by completing a form, or sending us an email. Before you do, there are a few things that we would like you to know:

We will use the information that you provide to respond to your message and/or help us get you the information or services you request, but doing so may involve multiple people (including other agencies) seeing the information that you provide.

We will maintain the information in accordance with the Privacy Act (as applicable) and will destroy the information in accordance with the Federal Records Act and records schedules approved by the National Archives and Records Administration.

Also, in some cases, the information may be subject to disclosure to a third party (for example, if required by a Freedom of Information Act request, court order, or Congressional access request, or if authorized by a Privacy Act System of Records Notice).

For more information, see:

Non-Personal Information Automatically Collected and Stored

To improve the quality of our website services, we use Google’s Universal Analytics software to gather and temporarily store a variety of information about all of our website visitors. This happens automatically whenever someone visits our website. The information we collect about every website visitor includes:

  • The date and time of your visit to our website;
  • The pages and documents that you view on our website;
  • The URL of the website that you visited prior to ours;
  • The name of the domain that you use to access the Internet (for example, Verizon.com, if you are using a Verizon online account, or stanford.edu, if you are connecting from Stanford University’s domain);
  • The type and version of your web browser and operating system;
  • Your location at the time of your visit, down to the city-level; and
  • Other more technical information, including the HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.

We do not use this information to identify individuals. We aggregate the information about all of our website visitors and use the aggregated information to improve our website and provide a better user experience to our visitors. We look at things like average duration of a visit, “bounce rate” (the percentage of visitors who leave our site after viewing only one page), and the most frequently visited pages. The aggregated information is available only to web managers and other designated staff who need it to perform their official duties. It is retained only for as long as needed for proper analysis. The Google Analytics Privacy Policy is available at https://www.google.com/intl/en/policies/privacy/.

Interactions with Children Online

The NCUA is committed to the protection of children’s online privacy. Although some sections of the NCUA’s websites offer educational content to children, we do not collect any personal information from any visitors of those sites.

Links to Other Websites

Our websites sometimes contain links to other federal agencies, private organizations, and commercial entities. The NCUA is not responsible for the privacy practices or content of any non-NCUA websites, and providing a link to non-NCUA website is not intended to be an endorsement of the website or its content. We encourage you to review the privacy policy of every website that you visit.

Visiting an Official NCUA Page on Third-Party Websites

We maintain accounts on third-party websites, such as social media sites, as tools to better interact with the public. We also have embedded applications from third-party websites on our sites. We use third-party websites, such as social media websites like Facebook and Twitter, to share information, engage in dialogue, and promote transparency and accountability. We do not use third-party websites to solicit or collect personal information from individuals.

The security and privacy policies of third-party websites apply to your activity on those sites. If you choose to post personal information on any public site, you do so at your own risk. We encourage you to review the privacy policies of all websites before using them and ensure that you understand how your information may be used (and to consider adjusting your privacy settings to your liking).

Here are the website privacy policies of the third-party websites on which th NCUA has office pages:

Website Security

This site is maintained by the U.S. government. Unauthorized attempts to upload information and/or change information on this site are strictly prohibited under federal laws. You can be arrested and prosecuted for violating these laws.

For site security purposes and to ensure that our websites remain available to all users, we use software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.

Last modified on
11/06/18