Hurricane and Disaster Information

Resources for Consumers

Consumers can find up-to-date information on the storm from the National Hurricane Center’s information page. Consumers can also find information on how to prepare for a hurricane and other resources on the Department of Homeland Security’s information page.

Credit union members with questions about their credit union should visit NCUA’s consumer site MyCreditUnion.gov.

Credit union members with questions about their Share Insurance coverage should contact the NCUA’s Consumer Assistance Center at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.

Beware of Email Phishing Scams During Disasters

Credit unions and their members are advised to exercise caution in handling any email from duplicitous charitable organizations requesting donations, even if it appears to originate from a trusted source. These fraudulent emails commonly appear after major natural disasters and often contain links or attachments that direct users to phishing or malware-infected websites. Visit NCUA’s Fraud Prevention Center for additional information on how to recognize, take action and protect yourself and your personal financial information from this kind of scam.

While we always hope for the best, it is prudent that we plan and prepare for the worst. NCUA urges all federally insured credit unions to perform periodic routine reviews of their disaster preparedness and response plans. These plans should be commensurate with the complexity of operations and focus on minimizing interruptions of service to members and maintaining member confidence in times of an emergency. Previous disasters have taught us many important lessons about disaster preparedness and response. Credit unions can find additional general preparedness information below.

Resources

NCUA Resources:

Interagency Resources:

Other Resources: