An official website of the United States government
Resources for Consumers
Consumers can find up-to-date information on the storm from the National Hurricane Center’s information page (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) . Consumers can also find information on how to prepare for a hurricane and other resources on the Department of Homeland Security’s information page (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) .
Credit union members with questions about their credit union should visit NCUA’s consumer site MyCreditUnion.gov (opens new window).
Credit union members with questions about their Share Insurance coverage should contact the NCUA’s Consumer Assistance Center (opens new window) at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.
Beware of Email Phishing Scams During Disasters
Credit unions and their members are advised to exercise caution in handling any email from duplicitous charitable organizations requesting donations, even if it appears to originate from a trusted source. These fraudulent emails commonly appear after major natural disasters and often contain links or attachments that direct users to phishing or malware-infected websites. Visit NCUA’s Fraud Prevention Center (opens new window) for additional information on how to recognize, take action and protect yourself and your personal financial information from this kind of scam.
While we always hope for the best, it is prudent that we plan and prepare for the worst. NCUA urges all federally insured credit unions to perform periodic routine reviews of their disaster preparedness and response plans. These plans should be commensurate with the complexity of operations and focus on minimizing interruptions of service to members and maintaining member confidence in times of an emergency. Previous disasters have taught us many important lessons (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) about disaster preparedness and response. Credit unions can find additional general preparedness information below.
Resources
NCUA Resources:
- Urgent Needs Grant Application for Low-income Credit unions
- Letter to Federally Insured Credit Unions 09-CU-13, Hurricane Preparedness and Pandemic Planning
- Letter to Credit Unions 06-CU-12, Disaster Preparedness and Response Examination Procedures
- Letter to Credit Unions 06-CU-11, Interagency Guidance Lessons Learned by Institutions Affected by Hurricane Katrina
- Risk Alert 06-CU-01, Disaster Planning and Response
- Letter to Credit Unions 01-CU-21, Disaster Recovery and Business Resumption Contingency Plans
Interagency Resources:
- Interagency Supervisory Examiner Guidance for Institutions Affected by a Major Disaster
- FFIEC IT Handbook Booklet: Business Continuity Planning (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- Lessons Learned from Hurricane Katrina: Preparing Your Institution for a Catastrophic Event (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
Other Resources:
- Ready.Gov - Business Emergency Planning Guidance (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- CUAid (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- Red Cross (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- National Hurricane Center (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- Federal Emergency Management Agency (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- Social Security Administration Hurricane Information (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)
- National Oceanic and Atmospheric Administration (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)