Resources for Consumers
Consumers can find up-to-date information on the storm from the National Hurricane Center’s information page (opens new window). Consumers can also find information on how to prepare for a hurricane and other resources on the Department of Homeland Security’s information page (opens new window).
Credit union members with questions about their credit union should visit NCUA’s consumer site MyCreditUnion.gov (opens new window).
Credit union members with questions about their Share Insurance coverage should contact the NCUA’s Consumer Assistance Center (opens new window) at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.
Beware of Email Phishing Scams During Disasters
Credit unions and their members are advised to exercise caution in handling any email from duplicitous charitable organizations requesting donations, even if it appears to originate from a trusted source. These fraudulent emails commonly appear after major natural disasters and often contain links or attachments that direct users to phishing or malware-infected websites. Visit NCUA’s Fraud Prevention Center (opens new window) for additional information on how to recognize, take action and protect yourself and your personal financial information from this kind of scam.
While we always hope for the best, it is prudent that we plan and prepare for the worst. NCUA urges all federally insured credit unions to perform periodic routine reviews of their disaster preparedness and response plans. These plans should be commensurate with the complexity of operations and focus on minimizing interruptions of service to members and maintaining member confidence in times of an emergency. Previous disasters have taught us many important lessons (opens new window) about disaster preparedness and response. Credit unions can find additional general preparedness information below.
- Urgent Needs Grant Application for Low-income Credit unions
- Letter to Federally Insured Credit Unions 09-CU-13, Hurricane Preparedness and Pandemic Planning (opens new window)
- Letter to Credit Unions 06-CU-12, Disaster Preparedness and Response Examination Procedures (opens new window)
- Letter to Credit Unions 06-CU-11, Interagency Guidance Lessons Learned by Institutions Affected by Hurricane Katrina (opens new window)
- Risk Alert 06-CU-01, Disaster Planning and Response (opens new window)
- Letter to Credit Unions 01-CU-21, Disaster Recovery and Business Resumption Contingency Plans (opens new window)
- Interagency Supervisory Examiner Guidance for Institutions Affected by a Major Disaster (opens new window)
- FFIEC IT Handbook Booklet: Business Continuity Planning (opens new window)
- Lessons Learned from Hurricane Katrina: Preparing Your Institution for a Catastrophic Event (opens new window)
- Ready.Gov - Business Emergency Planning Guidance (opens new window)
- CUAid (opens new window)
- Red Cross (opens new window)
- National Hurricane Center (opens new window)
- Federal Emergency Management Agency (opens new window)
- Social Security Administration Hurricane Information (opens new window)
- National Oceanic and Atmospheric Administration (opens new window)