Employee Engagement

The NCUA participated in the 2020 Federal Employee Viewpoint Survey administered by the U.S. Office of Personnel Management from September 15 to October 27, 2020. The 2020 FEVS was different than previous years as it included questions on the impact of COVID-19, which reduced the regular 71 questions to 37. The survey was sent to the staff employed as of October 2019. Nine hundred and twenty-six employees participated out of the 1,069 surveys administered. The participation rate of 86.6 percent exceeded our 70 percent participation goal by 16.6 percent. NCUA leadership extends a big “thank you” to all the employees that participated.

The 2020 FEVS results for NCUA revealed significant improvements in all areas of the survey. The NCUA’s FEVS results showed no negative shifts from 2019 to 2020. Most notably:

  • Employee Engagement Index increased by 7 percent
    • 2020 = 76% versus 2019 = 69%
  • Leaders Lead category increased by 11 percent
    • 2020 = 68% versus 2019 = 57%
  • Supervisors category increased by 5 percent
    • 2020 = 84% versus 2019 = 79%
  • Intrinsic Work Experience category increased by 7%
    • 2020 = 77% versus 2019 = 70%
  • Global Satisfaction Index increased by 6 percent
    • 2020 = 78% versus 2019 = 72%
  • Question 32 – Senior leaders demonstrate support for Work/Life Programs – increased 22%
    • 2020 = 79% versus 2019 = 57%
  • Question 26 – In my organization, senior leaders generate high levels of motivation and commitment in the workforce – increased 18%
    • 2020 = 62% versus 2019 = 44%
  • Question 15 – Employees are protected from health and safety hazards on the job – increased 17%
    • 2020 = 89% versus 2019 – 72%
  • Question 34 – How satisfied are you with the information you receive from management on what’s going on in your organization? – increased 14%
    • 2020 = 73% versus 2019 = 59%
  • Question 14 – Employees are recognized for providing high quality products and services – increased 14%
    • 2020 = 68% versus 2019 = 54%

The NCUA achieved a two percent improvement on the Employee Engagement Index for the second year and met strategic annual performance goals on improving organizational effectiveness and enhancing employee engagement.

During 2021, the NCUA will continue to analyze the 2020 FEVS results and will address areas that need strengthening through our Employee Engagement Planning efforts. These plans are prepared NCUA-wide as well as by every NCUA office and region to improve the employee work experience through multiple diversified channels.

Federal Employee Viewpoint Survey Results

2020201920182017, 2016, 2015

The NCUA is committed to providing an excellent user experience to all individuals, including persons with disabilities. If you require an accommodation to access information on or to use this website, contact Section508@NCUA.gov to request one. Please visit the NCUA's Accessibility Statement for additional information.

Last modified on
03/05/21