Employee Engagement

2021 Federal Employee Viewpoint Survey

The National Credit Union Administration participated in the 2021 Federal Employee Viewpoint Survey (FEVS) administered November 1 – December 3, 2021 by the U.S. Office of Personnel Management. Out of the 1,075 surveys administered, 867 employees participated in the 2021 FEVS. The participation rate of 80.6 percent exceeded our 70 percent participation goal by 10.6 percent points. The NCUA leadership would like to thank all the NCUA employees who participated.

The 2021 FEVS results for NCUA revealed continued improvement in key areas with positive increases in 9 areas within the survey. Most notably:

  • Employee Engagement Index – increased by 1 percent
    • 2021 = 77% versus 2020 = 76%
  • Leaders Lead category – increased by 1 percent
    • 2021 = 69% versus 2020 = 68%
  • Supervisors’ category – increased by 1 percent
    • 2021 = 85% versus 2020 = 84%
  • Intrinsic Work Experience category – decreased by 1 percent
    • 2021 = 76% versus 2020 = 77%
  • Q33 - My organizations senior leaders maintain high standards of honesty and integrity-increased 6%
    • 2021 = 68% verses 2020 = 62%
  • Q41- How satisfied are you with the recognition you receive for doing a good job? -increased 4%
    • 2021 = 64% verses 2020 = 60%
  • Q10- In my work unit steps are taken to deal with poor performers who cannot or will not improve. – increased 3%
    • 2021 = 51% verses 2020 = 48%
  • Q30-I have trust and confidence in my supervisor. – increased 3%
    • 2021 = 82% verses 2020 = 79%
  • Q26- My supervisor is committed to a workforce representative of all segments of society. – increased 3%
    • 2021 = 86% verses 2020 = 83%

The NCUA achieved a one percentage point improvement on the Employee Engagement Index, just missing the strategic annual performance goal on improving organizational effectiveness and enhancing employee engagement.

During 2022 NCUA will continue to analyze the 2021 FEVS results and will address areas needing strengthening through our Employee Engagement Planning efforts. These plans are prepared NCUA-wide as well as by every NCUA office to improve the employee work experience through multiple diversified channels.

Federal Employee Viewpoint Survey Results

20212020201920182017, 2016, 2015

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Last modified on
04/08/22