CUOnline is a web-based program used by credit unions and state supervisory agencies to submit and certify operational and quarterly financial information to the NCUA. CUOnline contains two sections: the Profile and Call Report.

Authorized users can access CUOnline through Chrome, Edge, Firefox, and Safari web browsers. Internet Explorer is not supported.


Users submit specific operational information; such as branch locations, contact information, and member services, on the Profile.

Each quarter, a credit union must review, update (when necessary), and certify its Profile information. A credit union will not be permitted to submit a Call Report before its Profile is certified.

Call Report

Users submit current quarterly financial information and corrections to previously reported quarters on the Call Report.

Additional CUOnline Features

  • Announcements—Banner announcements in CUOnline inform users of site-wide system occurrences.
  • Due Date Indicator—A Call Report due date indicator is visible from the Call Report submission page. The indicator displays the current Call Report status and the number of days until the Call Report is due.
  • Enhanced Print Capabilities—Single pages of the Call Report or Profile can be printed or downloaded.
  • Instructions and CUOnline User Guides—Call Report and Profile Forms and Instructions along with role-specific CUOnline User Guides are easy to access for each cycle within CUOnline.
  • Save Without Certifying—Users can save the Profile during data entry without certifying. Also, CUOnline will auto-save Call Report and Profile data every 5 minutes. Users must still certify the Profile prior to submitting the Call Report.

Cycle Due Dates

Your Call Report is due no later than 11:59:59 P.M. Eastern as shown below:

Call Report Due Dates
Cycle Date Due Date
December 31, 2020 January 31, 2021
March 31, 2021 April 30, 2021
June 30, 2021 July 30, 2021
September 30, 2021 October 30, 2021
December 31, 2021 January 30, 2022

CUOnline Help

General System Frequently Asked Questions

User Guide

Call Report and Profile Information

What's New

Profile FAQs

5300 Call Report FAQs

Reporting Forms and Documents

Reporting Forms and Documents
Document September 2021 June 2021
5300 Call Report – Form Select Select
5300 Call Report – Instructions Select Select
5300 Call Report – Changes Select Select
5300 Call Report - Account Descriptions Select Select
4501A Profile – Form Select Select
4501A Profile – Instructions Select Select
4501A Profile – Changes Select Select

If you need to revise previously filed call reports and want to view the forms and/or corresponding instructions, please, go to: Call Report Forms and Instructions Archive.

Schema and Account Descriptions for Credit Union Software Vendors

CUOnline provides the ability to import Call Report data from external sources. Data that is allowed to be imported must be in XML format and adhere to the XML schema published by the NCUA each cycle. Any attempt to import data that cannot be validated by the published schema will be rejected. Credit Unions and their vendors that wish to import Call Report data should download the appropriate schema from the list below and construct their XML document accordingly. The NCUA also recommends downloading the Account Descriptions spreadsheet that further describes the accounts being collected for the Call Report.

Schema and Account Descriptions for Credit Union Software Vendors
Files September 2021 June 2021
Account Descriptions Select Select
Sample XML Files Select Select
Schema for Federal Credit Unions Select Select
Schema for Federally Insured State-chartered Credit Unions Select Select
Schema for Non-federally Insured Credit Unions Select Select
Call Report Edits: Errors and Warnings Select Select

Call Report Import File Test Utility

This is used to determine if an external import file conforms to the published Call Report schema. This will enable credit unions and their vendors to submit an import file through the schema validation. Any problems found will be returned in detailed messages, to help speed up the process of building an import file that will be accepted. Please note this tool will not perform any actual importing of Call Report data. It is only provided as an aid to credit unions who wish to use the import feature. Access Call Report Import File Test Utility.

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