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Purpose
This manual provides systematic instructions to access and use NCUA’s Secure File Transfer Portal. The Secure File Transfer Portal is a protected workspace where NCUA staff and partners can share large or sensitive files. If you have questions or issues accessing the portal, please contact NCUA’s OneStop using one of the contact methods in the table below.
NCUA OneStop Hours
| Day | Hours | Contact |
|---|---|---|
| Monday – Thursday | 7:00AM – 8:00PM Eastern | 703.518.6450 or 1.800.827.3255 |
| Friday | 7:00AM – 6:00PM Eastern | onestop@ncua.gov |
| Saturday – Sunday | Closed | onestop@ncua.gov |
Logging into the Secure File Transfer Portal
Once an NCUA examiner or a state supervisory authority examiner shares a folder with you, go to your inbox to access the email notification containing the invitation to join the workspace in SFTP.
STEP 1: Click on Link to Access the Portal
Click on the View Folder link in the email to access the Secure File Transfer Portal and upload or download documents.
STEP 2: Create Password
If it is your first time logging into the Secure File Transfer Portal, or you have not logged in within the last 30 days, you will be taken to the login page shown below to establish an account.
NOTE: Passwords are required to have blank alpha-numeric characters. Special characters are required/allowed. Passwords will need to conform to the requirements below:
- The previous six passwords cannot be reused
- Must be at least 12 characters
- Must contain: Uppercase, Lowercase, Numeric, Special character
- Cannot have 3 or more repeating characters
- Cannot have 5 or more characters from the user name.
Create a password and click Create Account & Join Workforce.
NOTE: Your account will expire after 60 days of inactivity. For any other account related issues, please contact NCUA OneStop at 1.800.827.3255 or onestop@ncua.gov.
You will see the following confirmation screen.
STEP 3: Verify Account and Log In
You will receive a verification email, as shown below. Click on Verify Account.
You will be redirected to the following log in screen. Enter your username (email address) and the password you just created and click Log In.
Once you have successfully accessed the Secure File Transfer Portal you should see the following screen.
Uploading Files
STEP 1: Uploading
To begin uploading files into the folder, click on your new folder in the left pane.
Click the File Upload icon. Alternatively, you can drag and drop a file to the upload location.
TIP: Create and upload a zip file if you are uploading multiple files.
STEP 2: Select File(s) to Upload
Your personal documents folder will open so that you can find and choose the file(s) you would like to upload. Select your file(s) and click Open.
You will see your selected file appear in your recently created folder. Repeat this process to upload other files as needed.
Downloading Files
Click on the folder that contains the file that you are trying to retrieve.
TIP: You cannot download folders only individual files.
STEP 1: Select the File(s) to Download
After you have selected the folder that contains the file that you are trying to retrieve, select the file that you would like to download by clicking on the box to the left of the file.
STEP 2: Download File
Next, click on the Download Files icon to download the file. Depending on the browser you are using, you will be prompted to open or save the file to your computer.
TIP: You may change your browser setting so you are not asked for confirmation for every file downloaded.
Managing Files
The Secure File Transfer Portal is intended for file transfers only, and is not intended as a long-term file storage location. The system will delete any files in the system after 75 days from the upload. You can manage your files by downloading them from the system prior to the 75-day expiration.