FFIEC Issues Guidance on Authentication and Access to Financial Institution Services and Systems

August 2021
FFIEC Issues Guidance on Authentication and Access to Financial Institution Services and Systems

(Aug. 11, 2021) – The Federal Financial Institutions Examination Council (FFIEC), on behalf of its members, today issued guidance that provides financial institutions with examples of effective authentication and access risk management principles and practices for customers, employees, and third parties accessing digital banking services and information systems.

The guidance:

  • Highlights the current cybersecurity threat environment including increased remote access by customers and users, and attacks that leverage compromised credentials; and mentions the risks arising from push payment capabilities.
  • Recognizes the importance of the financial institution’s risk assessment to determine appropriate access and authentication practices to determine the wide range of users accessing financial institution systems and services.
  • Supports a financial institution’s adoption of layered security and underscores weaknesses in single-factor authentication.
  • Discusses how multi-factor authentication or controls of equivalent strength can more effectively mitigate risks.
  • Includes examples of authentication controls, and a list of government and industry resources and references to assist financial institutions with authentication and access management.

The new guidance replaces previous documents issued in 2005 and 2011.

Agency Contact Phone
Federal Reserve Chelcee Stearns 202.452.5228
CFPB Mike Robinson 202.597.4022
FDIC LaJuan Williams-Young 202.898.3876
NCUA Ben Hardaway 703.518.6333
OCC Stephanie Collins 202.649.6870
SLC Laura Fisher 202.812.9813
Last modified on
08/11/21