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Consumer Protection

The Office of Consumer Protection reflects NCUA’s heightened focus on consumer financial protection. Established in 2010, the Office has four divisions. OCP’s Division of Consumer Affairs is responsible for NCUA’s consumer financial literacy efforts, NCUA’s consumer website and NCUA’s Consum​​er Assi​​stance Center, which handles consumer inquiries and complaints. OCP’s Division of Consumer Compliance Policy and Outreach is responsible for consumer financial protection compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer protection compliance matters and outreach. The Divisions of Consumer Access are responsible for chartering and field-of-membership matters, low-income designations, charter conversions and bylaw amendments.
9/22/2016 2:53 PM