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Resources and Expansion

Providing responses to all your regulatory questions within two business days

Guides

​​​​​​​​​This section contains a variety of resources beneficial to credit unions either from NCUA or external sources.

​​Pricing Products and Services

Pricing Products and Services

Properly pricing products and services is a key factor in a credit union’s financial strength and member satisfaction. Credit union management must strike the proper balance between these two competing needs. This publication is designed to assist credit union management with creating the proper balance.

Image of chess pieces atop print outs of bar graphs

Member Business Lending

Knowing where to start when it comes to considering whether a Member Business Lending program is right for your credit union is a critical first step towards meeting your members’ and community’s need for business loans. This guidance covers critical elements to consider when developing or contemplating such a program.

The Basics of Data Processing Contracts

This paper provides direct, easy to use guidance on safely securing and negotiating data processing service provider contracts. While data processing contracts are the focal point of this paper, the information provid​​​ed is useful when entering into any type of technology service provider relationship, including e-commerce services, network administration and security services, and online banking.

 

Going Digital: Strategies for Providing Digital Services

The worldwide web has permeated into most aspects of our commercial and personal lives. We now communicate online, shop online, and entertain ourselves online. Banking and other financial transactions are also increasingly conducted online. This guide provides a general background on these important service channels.

Image of magnifying glass to depict the title (serving the credit invisibles"

Serving the Credit-Invisible

Learn ways to serve the “credit-invisible”, those whose documented credit history is so limited that they don’t have credit scores, or their scores are not based on a complete history of debt repayment because their creditors don’t report to the credit bureaus. This paper explores how to build a credit-invisible loan program based on sound underwriting, appropriate risk management, loan monitoring and staff training to help reach this under-served population.

credit union leadership resource manual​​

Credit Union Leadership Resource Manual (updated July 2016)

Our focus is to help credit unions achieve success and thrive. The materials contained in this manual are being provided to assist its users with addressing the challenges of operating a credit union, while better serving members. Our goal is to present and explain contemporary issues, provide tips and present opportunities; while promoting use of the underlying rules, regulations, and referenced materials.

truth in mergers  

Truth in Mergers

Designed to help credit unions considering a merger recognize when it is in their best interest and how to negotiate a merger contract that serves members as well as employees.

Graphic for marketing tips, techniques and tools

Marketing Tips, Techniques and Tools for Credit Unions with Limited Resources

Designed to spark ideas and help you create an effective marketing plan and strategy for your credit union.

maximizing low income  

Maximizing the Low-Income Designation

Explore ways to leverage the benefits of the low income designation (LID) to better serve all credit union members.

 

THE INFORMATION POSTED MAY INCLUDE LINKS TO INFORMATION CREATED AND MAINTAINED BY ORGANIZATIONS OTHER THAN NCUA. NCUA IS PROVIDING THE LINK FOR USERS' INFORMATION AND CONVENIENCE AND DOES NOT ENDORSE OR GUARANTEE THE RELEVANCE, ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION CONTAINED ON A LINKED WEBSITE. EACH CREDIT UNION IS RESPONSIBLE FOR ENSURING THAT ANY PROGRAM IT IMPLEMENTS COMPLIES WITH THE LAWS OF ITS JURISDICTION.

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11/2/2018 1:53 PM