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NCUA Hosting Complaint Process and Fair Lending Oversight Webinar

ALEXANDRIA, Va. (Oct. 19, 2015) – The National Credit Union Administration will host a webinar, “Consumer Complaint Handling and Fair Lending Oversight,” on Thursday, Oct. 29, 2015, beginning at 3 p.m. Eastern.

Online registration is now available here. Participants will also use this link to log into the webinar. Registrants should allow pop-ups from this website. There is no charge.

During this 90-minute webinar, Gail Laster, Director of NCUA’s Office of Consumer Protection, and staff from the Division of Consumer Affairs and the Division of Consumer Compliance Policy and Outreach will discuss:
• Improvements to NCUA’s Consumer Assistance Center complaint handling process;
• Effective credit union fair lending oversight practices; and
• Standards for finding practices to be unfair, deceptive, or abusive.

Participants may submit questions in advance at The subject line of the email should read “OCP Webinar.” Participants with technical questions about accessing the webinar may email This webinar will be closed-captioned and then archived online approximately three weeks following the live event.

The Office of Consumer Protection’s Division of Consumer Affairs is responsible for consumer complaints, overseeing the Consumer Assistance Center, financial literacy, and the consumer website, The Division of Consumer Compliance Policy and Outreach is responsible for consumer compliance policy and rulemaking, fair lending examinations, interagency coordination on consumer compliance matters, and outreach.

Related consumer compliance regulatory resources are available here. For more information, please visit NCUA’s Office of Consumer Protection webpage or call 703-518-1140.

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At, NCUA also educates the public on consumer protection and financial literacy issues.


Office of Public & Congressional Affairs



John Fairbanks
Office: 703.518.6336
Mobile: 571.438.0801

Ben C. Hardaway
Office: 703.518.6333
Mobile: 703.298.5223

Kenzie Snowden
Office: 703.518.6334

"Protecting credit unions and the consumers who own them through effective regulation"

9/20/2018 6:01 PM