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Annual Federal Employee Survey Gives NCUA High Marks

​Agency Scores Particularly Well in Overall Employee Satisfaction

ALEXANDRIA, Va. (Oct. 24, 2014) – National Credit Union Administration employees report strong levels of job satisfaction, and the agency ranks highly compared to its peers, according to the 2014 Federal Employee Viewpoint Survey.

Board Chairman Debbie Matz said this year’s survey results demonstrate that NCUA is a place where employees can find satisfying work in a cooperative, creative, dynamic environment.

“Making NCUA an employer of choice has been one of my top priorities from the day I became Chairman,” Matz said. “Two themes are consistent across NCUA’s highest-scoring responses in the survey. One is our employees’ strong commitment to producing high-quality work, and the second is that employees consider their work to be important. This year’s survey also shows NCUA employees have high levels of trust and confidence in their relationships with supervisors and co-workers. This is a hard-working, dedicated team of professionals.”

NCUA had the second largest year-over-year improvement in the survey’s Global Satisfaction Index, which measures four aspects of employee satisfaction: jobs, pay, organization and whether employees would recommend their organization as a good place to work. NCUA rose seven points in the Index.

The survey, available online here, compared NCUA to 37 other departments and large agencies with more than 1,000 employees in the federal government.

The agency’s ranking improved from 2013 in five of six overall indices while remaining at the same high level in the sixth. NCUA ranked in eighth place or higher among its peer agencies in all six indices. The agency ranked fourth or higher in the categories of Job Satisfaction, Talent Management and Results-Oriented Performance Culture.

The agency scored above the government-wide average in 96 percent of the core questions included in the survey and improved from its 2013 scores in 83 percent of those questions.

Key findings from the survey of NCUA staff also showed:

  • 90 percent of respondents feel their work is important
  • 91 percent of respondents constantly look for ways to perform their jobs better.
  • 97 percent of respondents say they are willing to put in extra effort to get their jobs done.
  • 90 percent of respondents agree they are held accountable for achieving results.
NCUA is often recognized for the quality of its work environment. NCUA has previously ranked in various surveys as one of the best places to work in the federal government for Hispanics and African-Americans, veterans and women.

“We are always trying to improve,” Matz said. “NCUA’s employees are our greatest asset, and I remain committed to listening to their ideas and opinions and steering the kinds of changes that will make a better working environment for everyone.”  

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At, NCUA also educates the public on consumer protection and financial literacy issues.


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9/20/2018 5:59 PM