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Privacy Policy and Accessibility

NCUA Web site Internet Privacy Policy and Security Statements

The NCUA web site is an Official United States Government System, which may be used only for authorized purposes. The Government may monitor and audit the usage of this system, and all persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing. Unauthorized attempts to upload information and/or change information on this web site is strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec. 1001 and 1030.
 
Accessibility: If there are any questions or concerns about the accessibility of this page, or any of our other pages, please e-mail webmaster@NCUA.gov.

We are in the process of ensuring that all of our documents are available in an accessible format. If you have any difficulties accessing the information in any of our documents or need further assistance, please e-mail webmaster@NCUA.gov.

NCUA is committed to Section 508 compliance and accessibility of websites. We welcome any ideas or comments from our website users to help us to further improve the accessibility and usability of our website.
 
Disclaimer: Links to other web sites found here are provided to assist in locating information. The mere fact that there is a link between this web site and another does not constitute a product or program endorsement by NCUA or any of its employees. NCUA has no responsibility for content of the web sites found at these links, or beyond, and does not attest to the accuracy or propriety of any information located there.
 
Users should be aware that when they select a link on the NCUA’s website to an external website, they are leaving the NCUA site.  Once you leave the NCUA website, this privacy statement no longer applies.  You should read the privacy policies of each site you visit to determine what information that site may be collecting about you and how it is used.  External sites may also contain information that is copyrighted with restrictions on reuse. Permission to use copyrighted materials must be obtained from the original source and cannot be obtained from NCUA.
 
Please see the social media discussion below for more information on NCUA’s privacy policy with regard to those social media sites the agency uses.
 
The Express Email System uses the latest virus scanning technology to scan all outgoing messages and files available for download for viruses.
 
 

 

NCUA Plan to Assist Persons with Limited English Proficiency

NCUA's Plan to Assist Persons with Limited English Proficiency (LEP) provides guidance to clarify the responsibilities of the National Credit Union Administration (NCUA) for providing persons with limited English proficiency meaningful access to NCUA programs and services as required under Executive Order 13166 (August 11, 2000) and Title VI of the Civil Rights Act of 1964. (42 U.S.C. Section 2000d)
 
 

 

Information Collected and Stored Automatically

For site security purposes and to ensure that this service remains available to all users, NCUA employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
 
For site management, information is collected for statistical purposes. Computer software programs are used to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. No personal information, such as your name or address, is collected or used for this analysis. We collect no information which would identify you personally.
 
We automatically collect and store only the following information about your visit:
 
  • The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site
  • The date and time you access our site
  • The pages you visit and the result of the request, such as an image or query
  • Other status codes and values resulting from the Web server responding to the request received: HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version.

NCUA does not use "cookies." (A "cookie" is a file placed on your hard drive by a Web site that allows it to monitor your visit, usually without your knowledge.) You can set your browser to warn you when placement of a cookie is requested and decide whether or not to accept it.

Information Collected from E-mails and Web Forms

When you send us personally identifying information, for example, in an electronic mail message containing a question or comment or by filling out a form that E-mails us this information, we use this information to fulfill or respond to your requests. We may store these requests to provide us with information for future improvements to our Web site. We may forward your E-mail to other government employees who are better able to respond to your request. NCUA may also use this information to help us do our work. We do not create individual profiles with the information you provide. NCUA does not give, sell or transfer personal information to third parties, unless required by law.
 
 

MyCreditUnion.gov

The information collected within MyCreditUnion.gov is solicited to provide the National Credit Union Administration (NCUA) with data that is necessary and useful in reviewing requests received from individuals regarding their interactions with federal credit unions. You are not required to give us this information.  However, without such information, our ability to complete a review or to provide requested assistance may be hindered.  It is intended that the information you provide to us will be used within NCUA and provided to the federal credit union that is the subject of your complaint or inquiry.  As required by law, we may make additional disclosures of such information.
     
Sections of the MyCreditUnion.gov web site, such as the microsite PocketCents, offers educational content to children, parents, and teachers. NCUA does not collect any personal information from visitors to the PocketCents microsite.
 
 

Social Media

NCUA has been engaging in Web 2.0 applications and on social media sites as part of its mission to:
  1. Uphold confidence in the United States financial systems;
  2. Educate consumers about NCUSIF; and
  3. Promote financial literacy.
NCUA is not collecting or retaining any privacy information from our use of third party Web 2.0 applications. If you choose to post personally identifiable information on any public site you do so at your own risk. NCUA disclaims any liability for any loss or damage resulting from any comments posted on these applications. The privacy policies of all third party sites apply in the collection and dissemination of user data. NCUA encourages all users to read the privacy policies before registering or posting to any application.
 

Uses of Third Party Websites on the NCUA website

NCUA has embedded applications from third party websites on the www.NCUA.gov website. Information on these third party applications and how NCUA is using them is outlined below:
 
YouTube - NCUA has embedded videos from YouTube on the www.NCUA.gov website, meaning you can view videos NCUA has uploaded on YouTube from the official www.NCUA.gov webpage. All social media sites and applications, including YouTube, referenced on the NCUA website are controlled and administered by a third party; these sites are not government websites or applications. Please be aware that social media websites, including YouTube, have different privacy policies from NCUA and the NCUA privacy policy does not apply on those sites. If you visit another website, we encourage you to read its privacy policy. While NCUA does not use cookies on its .gov website, YouTube does use persistent cookies. We encourage you to read the YouTube privacy policy for more information on YouTube’s use of cookies.
 
Facebook - NCUA has embedded a Facebook link on the www.NCUA.gov website.  If you choose to click this link, you will be leaving the www.NCUA.gov website to go to the Facebook website.  Except for information posted by NCUA, NCUA does not endorse the views expressed or the facts presented on Facebook and does not endorse any commercial products that may be advertised on this site.  All social media sites and applications, including Facebook, referenced on the NCUA website are controlled and administered by a third party; these sites are not government websites or applications.  Please be aware that social media websites, including Facebook, have different privacy policies from NCUA and the NCUA privacy policy does not apply on those sites.  If you visit another website, we encourage you to read that particular website’s privacy policy.
 
WidgetBox - NCUA has embedded a widget on the www.NCUA.gov/NCUAsafe.aspx page. If you choose, you may take the code from this widget and place it on your website. All social media sites and applications, including WidgetBox, referenced on the NCUA website are controlled and administered by a third party; these sites are not government websites or applications. Please be aware that social media websites, including WidgetBox, have different privacy policies from NCUA and the NCUA privacy policy does not apply on those sites. If you visit another website, we encourage you to read its privacy policy. While NCUA does not use cookies on its .gov website, WidgetBox does use single session cookies and persistent cookies. We encourage you to read the WidgetBox privacy policy for more information on WidgetBox’s use of cookies.
 
Twitter - NCUA has embedded a portion of its Twitter feed on the www.NCUA.gov/NCUAsafe.aspx page with a “Follow NCUA” button and has provided a Twitter button in the www.NCUA.gov website header. If you choose to click either of these buttons, you will be leaving the www.NCUA.gov website to go to the Twitter website. Except for information posted by NCUA, NCUA does not endorse the views expressed or the facts presented on Twitter and does not endorse any commercial products that may be advertised on this site. All social media sites and applications, including Twitter, referenced on the NCUA website are controlled and administered by a third party; these sites are not government websites or applications. Please be aware that social media websites, including Twitter, have different privacy policies from NCUA and the NCUA privacy policy does not apply on those sites. If you visit another website, we encourage you to read its privacy policy.
 
ShareThis - NCUA has embedded a ShareThis link on the www.NCUA.gov/NCUAsafe.aspx page, which produces a small pop-up box with options for sharing content on that page through various social media platforms. Social media links provided on the NCUA website are for reference only. NCUA does not endorse any non-government web sites, companies or applications. If you choose to click on any of the links to social media sites in that box, you will receive a pop-up web browser prompting a log-in to that site. All social media sites and applications, including ShareThis, referenced on the NCUA website are controlled and administered by a third party; these sites are not government websites or applications. Please be aware that social media websites, including ShareThis, have different privacy policies from NCUA and the NCUA privacy policy does not apply on those sites. If you visit another website, we encourage you to read its privacy policy. While NCUA does not use cookies on its .gov website, ShareThis does use single session cookies, persistent cookies, audience segment cookies and pixel tags. We encourage you to read the ShareThis privacy policy for more information on ShareThis’ use of cookies.