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Consumer Protection

Established in 2010, the Office of Consumer Protection reflects NCUA’s heightened focus on consumer protection. Within the office, the Division of Consumer Affairs is responsible for NCUA’s consumer financial literacy efforts, NCUA’s consumer website, and NCUA’s Consumer Assistance Center, which handles consumer inquiries and complaints. The Division of Consumer Compliance Policy and Outreach is responsible for consumer protection compliance and rulemaking, fair lending examinations and interagency coordination and outreach. Finally, the Division of Consumer Access is responsible for chartering and field-of-membership matters, low-income designations, charter conversions and bylaw amendments.