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Office of CONSUMER PROTECTION

The Office of Consumer Protection reflects NCUA's heightened focus on consumer protection. Established in 2010, The Office of Consumer Protection includes the Division of Consumer Affairs, the Division of Consumer Compliance Policy and Outreach, the Division of Consumer Access, and the Division of Consumer Access - South.

The Division of Consumer Affairs is responsible for member complaints, congressional inquiries, interagency coordination on consumer protection issues, financial literacy and outreach programs, and the consumer website, MyCreditUnion.gov.

The Division of Consumer Compliance Policy and Outreach is responsible for consumer compliance policy and rulemaking, fair lending policy and examinations, and interagency coordination on consumer compliance issues. Credit unions can find a compendium of useful consumer compliance and regulatory materials by selecting the "Consumer Compliance Resources" button on the right.

The two Divisions of Consumer Access are responsible for chartering, charter conversions, bylaw amendments, field of membership expansions, and low-income designations. The Division of Consumer Access is responsible for NCUA Regions I, II, and V and the Division of Consumer Access - South is responsible for NCUA Regions III and IV.

 

 

 

 

Email: ocpmail@ncua.gov
Phone: 703-518-1140
FAX: 703-837-2460

 
 

Mailing Address:
National Credit Union Administration
OCP
1775 Duke St.
Alexandria, VA 22314