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Fraud Information Center

To assist credit unions and consumers in the effort to recognize, prevent, and report fraud, the following information is provided.

 

Spoofing Alert (March 2015)

The National Credit Union Administration is alerting consumers that texts they receive from an agency telephone line, 703-518-6301, asking for personal information are not coming from NCUA.

NCUA does not request personal or financial information from consumers. See NCUA’s Privacy Policy for more information.
 
This attempted fraud scam is called “spoofing." The perpetrators are able to mimic a telephone number to generate text messages. The texts may warn of a debit card reaching its limit or use some other trick to persuade individuals to provide personal information or go to a malicious website. Consumers should not click on links in the message, provide information to any websites referenced in the message nor attempt to conduct any financial transactions through those websites.
 
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Phishing Alert (March 2015)

NCUA Warns Consumers about “National Credit Union” Phishing Scam

The National Credit Union Administration has received reports of an online phishing scam that uses a website with a logo and a design similar to the agency’s own site in an attempt to convince unwary customers to provide information or send money.

Consumers have received emails from the National Credit Union website, which apparently originates in Australia and claims to offer services in the United States, Europe and the Commonwealth of Independent States. This website is not affiliated in any way with the National Credit Union Administration, a federal agency, and the emails are not from NCUA.

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Phishing Alert (September 2013)
 
NCUA has received reports of a phishing scam that attempts to persuade consumers to provide their personal debit card account numbers. The intended victim receives a telephone call or text message from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that a debit card has been deactivated or account information needs to be updated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”

Since 2004, malicious persons and organizations have been using NCUA’s reputation and name to perpetrate various "phishing" schemes. It is important to note that NCUA will never ask for personal or confidential information in this manner. See the NCUA Privacy Policy for further information located at http://www.ncua.gov/about/pages/Privacy.aspx. Consumers are advised to report the number to the Federal Trade Commission at www.ftc.gov/complaint.

Consumers should be aware this is not a call from NCUA. More information regarding Phishing can be found on the NCUA’s consumer website, MyCreditUnion.gov, at http://www.mycreditunion.gov/protect/fraud/Pages/default.aspx.

As always, a member with a complaint about their federal credit union should contact the NCUA Consumer Assistance Center toll-free at 800-755-1030.
 


 Phishing Alert  (March 2013) 
 

NCUA has detected an online phishing scam that attempts to persuade consumers to provide their debit card account numbers. The intended victim receives a telephone call from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that her or his debit card has been deactivated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”
 
Consumers should be aware this is not a call from NCUA. More information regarding Phishing can be found on the NCUA’s consumer website, MyCreditUnion.gov, at http://www.mycreditunion.gov/protect/fraud/Pages/default.aspx.

As always, a member with a complaint about their federal credit union should contact the NCUA Consumer Assistance Center toll-free at 800-755-1030.


Click on a Fraud Alert name or Letter Number (below) to see the relevant document.

​Fraud Alerts

 

​Alert ​Subject ​Enclosure ​Date
FA-01-2011 AT&T/Credit Union SMishing Scam (consumer-related) ​N/A ​10/2011
FA-02-2011 ​Fraudulent NCUA Corporate Checks (consumer-related) ​N/A ​10/2011
FA2010-01​ ​Phishing Attempt - E-mail Solicitation Using NCUA Address ​N/A 10/2010​
​FA2009-02 ​Fraudulent Electronic Funds Transfers ​​N/A ​09/2009
FA2009-01 ​Fedwire Phishing Scheme ​​N/A ​01/2009
​FA2008-06 Text Message Scam​ ​​N/A ​04/2008
​FA2008-05 ​Credit Repair Scam Through Claim of Identity Theft ​​N/A ​04/2008
FA2008-04 ​Phishing Attempts – Targeting Credit Union Employees ​​N/A ​04/2008
FA2008-03 Phishing Attempt – E-mail Solicitation Using NCUA Region 1 Address​ ​​N/A ​02/2008
FA2008-02 Fraudulent Activity - ​Vishing ​​N/A ​01/2008
FA2008-01 ​Identity Theft - Fraudulent Home Equity Line of Credit & Wire Transfer Activity ​​N/A ​01/2008

 

Suspect a Fraud? -  For reporting fraud to NCUA.

Reporting Phishing Attempts - For reporting Internet/E-mail related fraud.

​Other Anti-Fraud Resources - Information on common frauds, other federal government agency assistance.

Suspicious Activity Report (SAR) - Form and Preparation Guidelines (for credit unions)