Sign In

Fraud Information Center

To assist credit unions and consumers in the effort to recognize, prevent, and report fraud, the following information is provided.

 

Spoofing Alert (March 2015)

The National Credit Union Administration is alerting consumers that texts they receive from an agency telephone line, 703-518-6301, asking for personal information are not coming from NCUA.

NCUA does not request personal or financial information from consumers. See NCUA’s Privacy Policy for more information.
 
This attempted fraud scam is called “spoofing." The perpetrators are able to mimic a telephone number to generate text messages. The texts may warn of a debit card reaching its limit or use some other trick to persuade individuals to provide personal information or go to a malicious website. Consumers should not click on links in the message, provide information to any websites referenced in the message nor attempt to conduct any financial transactions through those websites.
 
More...
 


Phishing Alert (March 2015)

NCUA Warns Consumers about “National Credit Union” Phishing Scam

The National Credit Union Administration has received reports of an online phishing scam that uses a website with a logo and a design similar to the agency’s own site in an attempt to convince unwary customers to provide information or send money.

Consumers have received emails from the National Credit Union website, which apparently originates in Australia and claims to offer services in the United States, Europe and the Commonwealth of Independent States. This website is not affiliated in any way with the National Credit Union Administration, a federal agency, and the emails are not from NCUA.

More...
 

 
Phishing Alert (September 2013)
 
NCUA has received reports of a phishing scam that attempts to persuade consumers to provide their personal debit card account numbers. The intended victim receives a telephone call or text message from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that a debit card has been deactivated or account information needs to be updated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”

Since 2004, malicious persons and organizations have been using NCUA’s reputation and name to perpetrate various "phishing" schemes. It is important to note that NCUA will never ask for personal or confidential information in this manner. See the NCUA Privacy Policy for further information located at http://www.ncua.gov/about/pages/Privacy.aspx. Consumers are advised to report the number to the Federal Trade Commission at www.ftc.gov/complaint.

Consumers should be aware this is not a call from NCUA. More information regarding Phishing can be found on the NCUA’s consumer website, MyCreditUnion.gov, at http://www.mycreditunion.gov/protect/fraud/Pages/default.aspx.

As always, a member with a complaint about their federal credit union should contact the NCUA Consumer Assistance Center toll-free at 800-755-1030.
 


 Phishing Alert  (March 2013) 
 

NCUA has detected an online phishing scam that attempts to persuade consumers to provide their debit card account numbers. The intended victim receives a telephone call from an unknown number with an automated message identifying itself as the National Credit Union Administration. The message informs the consumer that her or his debit card has been deactivated, and then instructs, “To reactivate, Press 1,” and “Please enter your 16-digit account number.”
 
Consumers should be aware this is not a call from NCUA. More information regarding Phishing can be found on the NCUA’s consumer website, MyCreditUnion.gov, at http://www.mycreditunion.gov/protect/fraud/Pages/default.aspx.

As always, a member with a complaint about their federal credit union should contact the NCUA Consumer Assistance Center toll-free at 800-755-1030.

  • Fraud Related Issuance - Includes Fraud Alerts regarding current fraudulent schemes affecting credit unions and their members as well as fraud-related Letters to Credit Unions that have more in-depth information regarding fraud detection and prevention.