Hurricane Preparedness and Recovery Information for Credit Unions and Credit Union Members
During a hurricane or tropical storm related contingency, this page will provide you with links to the latest information on credit union status, emergency contact information and other types of assistance available.
While we always hope for the best, it is prudent that we plan for the worst to ensure our preparedness. To that end, NCUA urges all federally insured credit unions to perform periodic routine reviews of their disaster preparedness and response plans. These plans should be commensurate with the complexity of operations and focus on minimizing interruptions of service to members and maintaining member confidence in times of an emergency. Previous disasters have provided many “lessons learned” in working through a disaster. Following are the principle “lessons learned”:
- Implement pre-disaster actions to ensure a constant state of readiness and take steps to safeguard assets and vital records if an early warning is received;
- Communicate disaster preparedness and response efforts before, during, and after an emergency to keep members, volunteers, employees, and regulators fully aware of the situation;
- Utilize a cross-section of people to develop, test, and implement disaster preparedness and response plans;
- Ensure back-ups are available for not only data but also personnel, worksites, equipment, vendors, and other resources; and
- Treat disaster preparedness and response plans as “living documents” to be updated as circumstance change.
Credit union members needing emergency assistance related to Hurricane Sandy should call NCUA’s toll-free consumer assistance hotline at (800) 755-1030. Operators will answers calls Monday through Friday between 8 a.m. and 5 p.m. and Saturday between 8:00 a.m. and 4:00 p.m. Eastern.
In addition to the resources included above, credit unions and credit union members may find these web sites helpful in their planning activities: