Navigate Up
Sign In

NCUA Hosting Webinar on Products and Services for Underserved Members

​Register Today to Learn How to Better Serve Low-Income Members

ALEXANDRIA, Va. (Dec. 20, 2013) – Credit unions seeking to improve service to low-income members and those who are underserved can receive valuable information at a free webinar, “Profiling Products and Services for Underserved Members,” to be hosted by the National Credit Union Administration on Wednesday, Jan. 15, 2014, at 2 p.m. Eastern.

This webinar is a follow-up to the Jan. 23, 2013, webinar, “Strategic Uses of the Low-Income Designation.” Participants will hear from three different credit unions at different stages of developing products and services to meet the needs of the underserved market. Credit union leaders will share how they developed unique offerings like: 

  • Second-chance loans and second-chance checking accounts;
  • Citizenship loans;
  • An alternative to payday loans funded with U.S. Treasury Community Development Financial Institutions Fund proceeds; and
  • Value-added partnerships with municipalities and community service organizations.

Vanessa Lowe, from NCUA’s Office of Small Credit Union Initiatives, will host the session. Joining her will be James Benson, CEO of Elliot Federal Credit Union, Jeannette, Pa.; Robin Romano, CEO, Marisol Federal Credit Union, Phoenix; and Paul Woodruff, Vice President, Community Development, St. Louis Community Credit Union.

The webinar also will provide an overview of the NCUA Community Development Revolving Loan Fund 2014 Grants Round. This year’s round includes funds to help low-income designated credit unions apply for certification through the U.S. Treasury Department’s Community Development Financial Institutions Fund.
This webinar is open to credit unions of all asset sizes. Click here to register. Participants will also use this link to log into the webinar. Registrants should allow pop-ups from this website.
Participants may submit questions in advance at The subject line of the email should read, “Underserved Products and Services Webinar.” For technical questions about accessing the webinar, please email
NCUA’s OSCUI fosters credit union development and the effective delivery of financial services for small credit unions, new credit unions and credit unions with a low-income designation.

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of nearly 100 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At and Pocket Cents, NCUA also educates the public on consumer protection and financial literacy issues.


National Credit Union Administration

Office of Public & Congressional Affairs



John Fairbanks
Office: 703.518.6336
Mobile: 571.438.0801

Ben C. Hardaway
Office: 703.518.6333
Mobile: 703.298.5223

Kenzie Snowden
Office: 703.518.6334

"Protecting credit unions and the consumers who own them through effective regulation"