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NCUA Hosting Webinar on Strategic Issues for Serving Low-Income Members

Learn How Low-Income Designated Credit Unions Can Assist the Underserved

ALEXANDRIA, Va. (Jan. 11, 2012) – The National Credit Union Administration (NCUA) Office of Small Credit Union Initiatives (OSCUI) will host a free webinar—“Strategic Issues for Serving Low-Income Members”—on Wednesday, Jan. 23, at 2 p.m. Eastern. 

Staff from OSCUI and NCUA’s Office of Consumer Protection will discuss ways low-income designated credit unions may improve and increase service to low-income members. In addition, the staff will present sample products and services designed to meet the needs of these members.  

In addition, the webinar will answer questions like: 
  • How do we strategically assess current services to our low-income membership?
  • What changes can we make to improve services in light of our low-income concentration?
  • How can the low-income designation enhance a credit union’s reputation and outreach?
  • Which product and service additions might better serve low-income members?
  • What regulatory issues should be monitored in using low-income designated benefits like non-member deposits and secondary capital to serve the underserved?
Registration for this free webinar is now open. Click here to register. Participants will also use this link to log into the webinar. Registrants should allow pop-ups from this website. 

Participants may submit questions in advance at The subject line of the email should read “Low-Income Strategies Webinar.” For technical questions about accessing the webinar, please call 703-518-6440. 

NCUA’s OSCUI fosters credit union development and the effective delivery of financial services for small credit unions, new credit unions and credit unions with a low-income designation.

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 101 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At and Pocket Cents, NCUA also educates the public on consumer protection and financial literacy issues.


National Credit Union Administration

Office of Public & Congressional Affairs



John Fairbanks
Office: 703.518.6336
Mobile: 571.438.0801

Ben C. Hardaway
Office: 703.518.6333
Mobile: 703.298.5223

Kenzie Snowden
Office: 703.518.6334

"Protecting credit unions and the consumers who own them through effective regulation"