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NCUA Ranked as a “Top Performer” by OPM

ALEXANDRIA, Va. (Nov. 21, 2012) – The National Credit Union Administration (NCUA) has soared in the rankings of the 2012 Federal Employee Viewpoint Survey administered by the U.S. Office of Personnel Management (OPM). NCUA now ranks among the top four performers of 37 comparable federal agencies.

“Since my first day as Chairman, one of my top priorities has been to make NCUA an employer of choice,” NCUA Board Chairman Debbie Matz said. “More than 93 million credit union members depend on NCUA to keep their money safe. To do that requires a dynamic workforce that has the tools, training and support needed to fulfill our responsibilities. We have worked diligently to create an environment of open communications, mutual respect and trust. I am extremely gratified that our workforce recognizes these efforts.”
NCUA scored among the top four of 37 federal departments and agencies with more than 1,000 employees in each survey category of the Human Capital Assessment and Accountability Framework. Data also indicate NCUA showed some of the strongest improvement in many of the areas measured by the survey. 
Notable improvements for NCUA include:
  • Ranking fourth in “Leadership and Knowledge Management,” up from 17th in 2011.
  • Ranking fifth in “Employee Engagement,” a measure of how work provides meaning to employees and opportunities to grow professionally, one of the largest two-year increases.
  • Ranking fourth for “Global Satisfaction,” a measure of employees’ satisfaction with their jobs and their organization as a good place to work, up from 14th in 2011.
  •  Improving in all 11 items assessing employee “Supervision.”
  • Demonstrating sizable “Leadership” gains.

Additionally, NCUA:

  • Ranked third in “Job Satisfaction,” up from fifth in the 2011 survey.
  • Ranked fourth in “Talent Management,” up from sixth in 2011.
  • Maintained a fourth-place ranking in “Results-Oriented Performance Culture.”

“Our employees are our most valuable asset,” Chairman Matz added. “I take great pride knowing that we not only have a talented, hard-working staff, but that they enjoy working here and are always looking for ways to do their jobs better.”

Key findings from the survey of NCUA staff also showed that:

  • 92 percent feel their work is important;
  • 92 percent constantly look for ways to perform their jobs better;
  • 97 percent say they are willing to put in extra effort to get their jobs done; and
  • 91 percent agree they are held accountable for achieving results.

Summary of Federal Employee Viewpoint Survey Results
In the 2012 survey, OPM used the results to rank the top agencies in four categories of the Human Capital Assessment and Accountability Framework: Leadership and Knowledge Management, Results-Oriented Performance Culture, Talent Management and Job Satisfaction. NCUA joined the Nuclear Regulatory Commission and the National Aeronautics and Space Administration as the top performing agencies across all four indices. 

Leadership and Knowledge Management ​Results-Oriented Performance Culture
​1. Nuclear Regulatory Commission 1. ​Federal Trade Commission
​2. National Aeronautics and Space Administration 2. ​National Aeronautics and Space Administration
​3. Federal Trade Commission 3. ​Nuclear Regulatory Commission
4. National Credit Union Administration 4. National Credit Union Administration
5. ​Federal Energy Regulatory Commission 5. ​Department of Commerce


Talent Management Job Satisfaction
1. ​Nuclear Regulatory Commission ​1. National Aeronautics and Space Administration
​2. National Aeronautics and Space Administration 2. ​Nuclear Regulatory Commission
​3. Federal Trade Commission 3. ​Office of Management and Budget
4. National Credit Union Administration 3. ​National Credit Union Administration
​5. Office of Management and Budget ​5. Department of State
5. ​Federal Energy Regulatory Commission
​5. Court Services and Offender Supervision Agency


The 2012 OPM Federal Employee Viewpoint Survey analyzes the responses of more than 687,000 federal workers, including 724 respondents from NCUA. NCUA’s survey results are available at .  OPM has posted government-wide survey results at

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 101 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At and Pocket Cents, NCUA also educates the public on consumer protection and financial literacy issues.


National Credit Union Administration

Office of Public & Congressional Affairs



John Fairbanks
Office: 703.518.6336
Mobile: 571.438.0801

Ben C. Hardaway
Office: 703.518.6333
Mobile: 703.298.5223

Kenzie Snowden
Office: 703.518.6334

"Protecting credit unions and the consumers who own them through effective regulation"