Consumer Complaints

Other Agency Complaints

The links on this page will take you to web sites outside NCUA.

If your complaint involves a federal savings and loan or a federally chartered savings bank, the appropriate regulatory agency is the Office of Thrift Supervision.

Office of Thrift Supervision
Office of Consumer Programs
1700 G Street, NW
Washington, DC 20552
800-842-6929 or 202-906-6237
consumer.complaints@ots.treas.gov
www.ots.treas.gov

If your complaint involves a national bank, the appropriate regulatory agency is the Office of the Comptroller of the Currency.

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
800-613-6743
fax 713-336-4301
customer.assistance@occ.treas.gov
www.occ.treas.gov

If your complaint involves a state bank, the appropriate regulatory agency is the Federal Reserve Board.

Federal Reserve Board
Division of Consumer and Community Affairs
Washington, D.C. 20551
202-452-3946
www.federalreserve.gov

If your complaint involves a state bank not regulated by the Federal Reserve Board, the appropriate regulatory agency is the Federal Deposit Insurance Corporation.

Federal Deposit Insurance Corporation
Division of Compliance and Consumer Affairs
550 17th Street, NW
Washington, DC 20429
800-934-FDIC or 202-942-3100
consumer@fdic.gov
www.fdic.gov

If your complaint involves a credit reporting agency or a lender other than a credit union, bank or savings and loan, the appropriate regulatory agency is the Federal Trade Commission.

Federal Trade Commission
Consumer Response Center
6th Street and Pennsylvania Avenue, NW
Washington, DC 20580
202-326-2222
consumerline@ftd.gov
www.ftc.gov